The record of what a participant has done and your interactions with them is the core of what makes the Participant Engagement Platform so powerful.
On the right-hand side of the participant profile you will see a timeline that displays any calls or meetings you have had with the participant, any emails you sent them, and any next steps that they have completed.
Recording Participant Communication
If you want to record a call or meeting you can click on the meeting or phone icon. There you can add a summary of the meeting and tag it.
There are multiple tags available for recording activity. These are meant to record the topics of conversations and can be reported on. They can also be used in follow-up email templates.
You can add your own custom tags which are helpful for segmentation, reporting, and for developing and sending email templates.
You can compose an original email (or use a template) by clicking on the email icon. Additionally, each activity has a Send follow up email link which allows you to use a template that references the tags on the activity that you are sending a follow-up on.