Some of the features of the Wallet1000 Participant Engagement Platform:
Activity Capture (meetings, call, events, emails)
Participant Task Assignment
Participant Profile Building
Personalized Financial Plans
The PEP becomes the home base for your participant support. With each call or meeting you can reference the participant’s profile, see where they stand on their financial wellness journey, assign them tasks (which they receive automated email reminders about), take notes on the call/meeting, and utilize the email templates for easy follow-up.
When preparing for plan reviews you can use report on engagement rate, retirement readiness rate, number of calls or meetings, most popular meeting topics, and financial wellness task completion. You can even segment a plan’s participants on each of those metrics in order to easily reach out to encourage them to take action (and to boost the metrics).
All metrics can be run on a plan-by-plan basis or across your whole book of business. With the latter you will be able to include metrics in your proposals that highlight improvements that your participants make with their financial wellness. Often it is your story that gets you in the door and the numbers that help seal the deal!
While participant support takes a commitment of resources and time, we truly believe that it is a solid foundation on which to build your 401(k) practice and one which helps you stand out in a crowded industry. With the Wallet1000 Participant Engagement Platform you can confidently offer an industry-leading level of service and know that it will scale along with your business.